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Customer Relations/Practical Selling - Sioux Falls
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This course will focus on building a long-term, mutually beneficial relationship with both Pro and DIY customers.

11/14/2017
When: November 14, 2017
8:00 am - 5:00 pm
Where: Quality Inn & Suites North
5410 Granite Lane
Sioux Fall, South Dakota  57107
United States
Contact: Connie Johnson
763.595.4045


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This course will focus on building a long-term, mutually beneficial relationship with both Pro and DIY customers.

Practical selling skills which enhance the customer relationship will be covered. Participants will gain a clear understanding of the impact their customer interactions have to their company’s success.

This course is critical for all employees that work directly with customers in a sales capacity and will benefit all employees in your organization.

This program’s agenda includes:

  • Ensuring great customer service. Discuss the importance of our appearances, understanding body language and personality types.
  • Selling starts with a fact-finding mission. Learn how to really listen to your customers, ask follow-up questions and discover what the customers wants are.
  • Product Knowledge. Discuss the importance of knowing not only your product features but also your competitors. Learn how our senses play into selecting products and how powerful displays and demonstrations are.
  • You can’t sell on price alone. Making sales requires creativity and a willingness to out-work your competition. Learn the importance of selling value rather than price.
  • The 6 step method. Learn the 6 steps to handling customer objections.

Registration Fee

Member

$250 per person

Three or more - $225 per person

Certificate Enrollee - $210 per person

Regular/Non-Member

$375 per person

Hotel Block:

Room block at Quality Inn & Suites North
Phone 605.336.1900
Northwestern Lumber Assoc.
Rate $75 plus tax.