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Sales 101 - Lakeville, MN
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(Class was formerly known as -Customer Relations & Practical Selling) This course is critical for all employees that work directly with customers in a sales capacity and will benefit all employees in your organization.

 Export to Your Calendar 4/18/2019
When: April 18, 2019
9am - 3pm;
Where: Boise Cascade Building Materials Distribution
8714 215th Street W
Lakeville, Minnesota 
United States
Contact: Connie Johnson
763.595.4045


Online registration is available until: 4/11/2019
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     If online registration is closed, please contact the NLA office at 763.595.4045 to check

     on seating availability

Participants will gain a clear understanding of the impact their customer interactions have on their company’s success.  

This program’s agenda includes:

  • Ensuring great customer service.  Discuss the importance of our appearances, understanding body language and personality types;
  • Selling starts with a fact-finding mission.  Learn how to really listen to your customers, ask follow-up questions and discover what the customers wants are;
  • Product Knowledge.  Discuss the importance of knowing not only your product features but also your competitor’s.  Learn how our senses play into selecting products and how powerful displays and demonstrations are;   
  • You can’t sell on price alone.  Making sales requires creativity and a willingness to out-work your competition.  Learn the importance of selling value rather than price; and
  • The 6 steps to handling customer objections. 




Class Hosted by:

Registration Fee

Member
$250 per person
$225 for 3 or more
$210 Certificate Enrollee

Regular/Non-Member
$375 per person

Click here for a list of hotels in the Lakeville Area.