- Join Today
- Professional Development
- Government Affairs
- Business Solutions
- About Us
Due to the nature of products sold and/or services rendered by Northwestern Lumber Association and its subsidiaries – all sales are considered final unless otherwise approved by management.
Northwestern Lumber Association and its subsidiaries recognize the need to be flexible and understanding in these instances however most products and/or services sold/offered are customized to meet the needs of the member and therefore are not returnable nor are they resalable to another customer.
Below are more specific return/cancellation/refund policies regarding Northwestern Lumber Associations event(s):
Professional Development Cancellation Policy
Trade Show Booth Cancellation/Downsizing Policy
In the event that you need to cancel a request must be made in writing and you must do so no later than the 60 days prior to set-up day for each trade show. If you do so by this deadline, you will receive your deposit or full payment back as refund.
If you cancel between 45-59 days prior to set up day for each show, you will receive your full refund back MINUS the $200 per booth deposit.
Any cancellations from 44 days to the set-up day will result in no refund whatsoever unless we are able to resell your booth, which means a completely sold out show floor.
Trade Show Badges and Meal Tickets Cancellation/Refund Policy
Products & Services Return/Refund Policy
Stock Items: If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable Upon receipt and inspection of the returned items, you will be notified if a refund has been initiated or of the reason why a refund will not be issued.
See also Shipping Policy
Special Event Cancellation Policy
Mill Tour Cancellation Policy
In order for the Mill Tour to take place as planned, NLA will require a minimum number of people to sign up no later than 75 days prior to the first date of the Tour. Exact cut-off dates, due dates, cancellation dates, etc. will vary from year to year – please refer to the current year Mill Tour Registration Brochure for more details.
Once a determination is made that the Mill Tour will be taking place and official notification is sent to all registrants, the following cancellation policy will apply:
• If you need to cancel, you will be refunded all monies except the $250.00 per person deposit if cancelled no later than 60 days prior to the start of the Tour. After this date, a cancellation will result in no refund. Also, we cannot be held responsible for airfare reimbursement for any cancellation reason, so please make sure to purchase flight insurance.
Should a determination be made that conducting the Tour is not feasible due to lack of interest, participation, etc. you will be notified no later than 60 days prior to the Tour and your entire deposit will be refunded to you.