MANAGE PROFILE | Print Page | Sign In | Register
Cancellation/Refund Policy
Share |

Return/Cancellation/Refund Policies

Due to the nature of products sold and/or services rendered by Northwestern Lumber Association and its subsidiaries – all sales are considered final unless otherwise approved by management. 


Northwestern Lumber Association and its subsidiaries recognize the need to be flexible and understanding in these instances however most products and/or services sold/offered are customized to meet the needs of the member and therefore are not returnable nor are they resalable to another customer.


Below are more specific return/cancellation/refund policies regarding Northwestern Lumber Associations event(s):


Professional Development Cancellation Policy
Cancellation Policy: Substitutions are accepted at any time for individual classes. To receive a full refund, cancellation must be received by NLA 14 days prior to the class. Cancellation requests received 13 days or less before the class will be subject to a 50% administration fee. No refunds will be given for “no shows”.


Trade Show Booth Cancellation/Downsizing Policy
We understand that things happen during the year that may prevent you from attending one of our trade shows that you already registered and paid for.


In the event that you need to cancel a request must be made in writing and you must do so no later than the 60 days prior to set-up day for each trade show. If you do so by this deadline, you will receive your deposit or full payment back as refund.


If you cancel between 45-59 days prior to set up day for each show, you will receive your full refund back MINUS the $200 per booth deposit.


Any cancellations from 44 days to the set-up day will result in no refund whatsoever unless we are able to resell your booth, which means a completely sold out show floor.


Trade Show Badges and Meal Tickets Cancellation/Refund Policy
Cancellations for meal tickets must be received in the NLA office no later than 7 days before trade show in order to receive a refund, as we have to submit meal guarantees to the facility. Cancellations after this date or no-shows will not receive a refund.


Products & Services Return/Refund Policy
Customized Products:  As noted above, many of the products sold and/or services rendered are customizable.  We can’t accept returns on any products once they’ve been branded with your logo, artwork, or company and/or personal information.


Stock Items: If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable Upon receipt and inspection of the returned items, you will be notified if a refund has been initiated or of the reason why a refund will not be issued.

See also Shipping Policy

Special Event Cancellation Policy
Substitutions are accepted at any time. To receive a full refund, cancellation must be received by NLA in writing no later than 4 business days prior to the event. Because guarantees and food commitments are due to the event facility 72 hours prior to the event, no refunds will be given for cancellations received 3 business days or less prior to the event and/or for "no shows".


Mill Tour Cancellation Policy

In order for the Mill Tour to take place as planned, NLA will require a minimum number of people to sign up no later than 75 days prior to the first date of the Tour.  Exact cut-off dates, due dates, cancellation dates, etc. will vary from year to year – please refer to the current year Mill Tour Registration Brochure for more details.


Once a determination is made that the Mill Tour will be taking place and official notification is sent to all registrants, the following cancellation policy will apply:


•             If you need to cancel, you will be refunded all monies except the $250.00 per person deposit if cancelled no later than 60 days prior to the start of the Tour.  After this date, a cancellation will result in no refund. Also, we cannot be held responsible for airfare reimbursement for any cancellation reason, so please make sure to purchase flight insurance.


Should a determination be made that conducting the Tour is not feasible due to lack of interest, participation, etc. you will be notified no later than 60 days prior to the Tour and your entire deposit will be refunded to you.