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Shipping Policy
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Products & Services Shipping Policy

Standard products (non-customized) and orders that are an exact repeat of a previous order (within the last two years) ship in 7-10 business days.

 

Custom orders ship in 7-10 business days once proof is approved by customer.

 

Customer is responsible for all shipping charges. Customer may request shipping price quote at the time your order is placed.

 

Customs, Duties and Taxes

Northwestern Lumber Association/Northwestern Lumbermen’s Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Northwestern Lumber Association/Northwestern Lumbermen’s Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 

See also Cancellation/Refund Policy